FAQ

HOW LONG DOES SHIPPING USUALLY TAKE?

Our shipping comes to you straight from our product manufacturers. This allows us to provide free shipping on all of our orders! Typically arrival takes between 12-20 business days depending on the item you have ordered. We strive to keep track of all shipments until they reach your door. Please note that we are not responsible for any customs fees that may incur depending on your location.

DO YOU ACCEPT RETURNS OR OFFER REFUNDS?

We do accept returns within the first week after you have received your item and will provide a full refund (minus shipping back to us). Our top priority is your satisfaction and we will work with you in the event that you have a bad experience!

MY ORDER ARRIVED DAMAGED, WHAT CAN I DO?

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time! You can easily submit a message to us via the contact page. Be sure to note your order number.

MY ORDER NEVER ARRIVED, WHAT CAN I DO?

If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us noting your order number. We will see what the issue is!

VISIT OUR CONTACT PAGE HERE: http://radicalnomads.com/contact-us/